Cancellation and Refund Policy

At a glance

The articles below set this out in detail. Please contact us with any questions.

Article 1 (Purpose)

This policy sets out the criteria and procedures for withdrawal of subscription, termination of contract and refunds for paid products of the Aliascall service provided by Weaveapp Solution (the "Company").

Article 2 (Products covered)

This policy applies to the following paid products.

1. Alias The Emergency Call

• Service subscription (1 year / 2 years / 3 years)
• Points (used for individual features)

2. Alias The Next-Gen Messenger

• Private lines (8 types)
• Everyday work lines (8 types)
• Pro business lines (3 types)
• Listed pro business lines (3 types)
• Terms: 3 / 6 / 12 / 24 months

3. Add-on

• Public directory listing fee (1 / 6 / 12 months)

Article 3 (Payment methods)

1. Domestic card payments are processed through KG Inicis.
2. Overseas card payments are processed through PayPal.
3. Refunds are issued only to the payment method used. Refunds to a different method or in cash are not possible.

Article 4 (Withdrawal of subscription)

1. You may withdraw your subscription within 7 days of the payment date.
2. Withdrawal is restricted where you have already begun using the service, or where the service has been impaired through your own fault.
3. "Begun using the service" means the following.
   • Line products — you have created at least one room
   • Emergency Call subscription — you have registered at least one tag (QR)
   • Points — you have used any portion of your points
   • Directory listing — your business has actually appeared in the directory
4. If you paid but did not do any of the above, and you are within 7 days, we refund the full amount without deducting a cancellation fee or a usage-period amount. (Actual costs under Article 7 are deducted only where a bank transfer is required.)
5. Even after you have begun using the service, you may terminate at any time and receive a refund for the remaining period under Article 6.

Article 5 (Points)

1. Points you purchased for a fee and have not used may be refunded at any time, with no deadline from the date of purchase. This applies even after the 7-day withdrawal period in Article 4 has passed.
2. The refund is the purchase amount corresponding to your unused points, less the actual costs under Article 7.
3. Points do not expire, and the Company does not cancel them for non-use.
4. Points are forfeited when you delete your account. Please request a refund before deleting. The Company gives you this notice on the account deletion screen and obtains your confirmation.
5. No cancellation fee applies to points. Only the actual costs under Article 7 are deducted.
6. Point refunds are requested through the channel in Article 10.

Article 6 (Mid-term termination and refund calculation)

1. You may terminate at any time during the term.
2. The refund is calculated as follows.
   Refund = Amount paid － Amount for the period used － Cancellation fee － Actual costs
3. The amount for the period used is calculated as follows.
   Amount for the period used = Amount paid × (days from payment to termination request ÷ total days of the term)
   The calculation is based on the amount you actually paid.
   Discounts applied to 6-, 12- and 24-month products are preserved on mid-term termination; we do not recalculate at the standard one-month rate.
4. The cancellation fee is 10% of the amount paid, applied equally to all products. It does not vary by product type or term.
5. Actual costs are governed by Article 7.
6. The period used is calculated regardless of how much you actually used the service. The number of rooms you created, the number of messages exchanged and the storage consumed do not affect the refund.
7. Worked example (illustrative; actual amounts vary by product)
   A 12-month product paid at KRW 198,200, terminated after 90 days Amount for period used 198,200 × (90 ÷ 365) = KRW 48,871 Cancellation fee 198,200 × 10% = KRW 19,820 Actual costs (Article 7) = KRW 0 ────────────────────────────────────────────────────────────── Refund KRW 129,509

Article 7 (Deduction of actual costs)

1. The Company does not pass payment processing fees on to you. Where fees paid to KG Inicis or PayPal are not returned to the Company on refund, the Company bears them.
2. The costs deducted on refund are limited to costs actually incurred in issuing the refund, namely:
   • Bank transfer fees
   • International transfer and intermediary bank fees (for PayPal payments)
   • Exchange rate differences actually incurred in issuing the refund
3. The Company does not set these costs at its discretion. They are limited to amounts actually incurred, and we will provide a breakdown on request.
4. Where the payment is simply reversed on the original method and no transfer is required (for example a card authorisation cancellation), no actual costs are deducted.
5. Notice on the result of the calculation
   After deducting the amount for the period used and the cancellation fee under Article 6, the refund may be small or come to zero. In that case the Company does not charge you any additional amount.
6. The Company gives advance notice of the calculation in Article 6 and the cost items in this Article on the payment screen, and obtains your confirmation.

Article 8 (Public directory listing fee)

1. If your listing does not pass review, the listing fee is refunded in full with no deduction.
2. If you withdraw your listing yourself during the term, it is prorated under Article 6. The listing fee is calculated regardless of how many inquiries you received, since the listing itself is the service.
3. Where the Company suspends a listing (false information, breach of law and so on), no refund is given. The Company will notify you of the reason in writing (including electronic form).

Article 9 (Refunds due to the Company)

1. Where the Company fails to provide the service through its own fault, the corresponding period is refunded in full with no deduction.
2. If the Company discontinues the service, the remaining period is refunded in full with no deduction, with at least 30 days' notice.
3. No refund is given where your use has been suspended for breach of the terms of service.

Article 11 (Resolution of disputes)

1. Disputes concerning this policy shall be resolved through consultation between the Company and you.
2. If consultation does not resolve the matter, you may apply for mediation by the Consumer Dispute Settlement Commission under the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea.
3. Matters not provided for in this policy are governed by the applicable laws of the Republic of Korea and by the Consumer Dispute Resolution Criteria (a notification of the Korea Fair Trade Commission).

Article 12 (Governing law and jurisdiction)

1. The interpretation and application of this policy, the resolution of disputes between the Company and you, and consumer protection are governed by the law of the Republic of Korea, the country in which the Company is located.
2. Any litigation concerning this policy shall be brought before the court of the Republic of Korea having jurisdiction over the Company's place of business.
3. Paragraphs 1 and 2 apply equally where you paid from outside the Republic of Korea.

Article 13 (Language)

1. This policy was written in Korean.
2. The Company may provide an English translation for your convenience. Where the translation and the Korean version differ, the Korean version prevails.